FAQ'S

Welcome to the Humanity FAQ page! Here, you'll find answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to us directly.

1. What products do you offer?

We specialize in high-quality, stylish t-shirts that feature unique designs inspired by themes of unity, love, and positivity. Our collection is constantly updated, so be sure to check back often for new arrivals.

2. Do you ship outside the UAE?

Currently, we only ship within the United Arab Emirates. We hope to expand our shipping options in the future, so stay tuned!

3. How long does delivery take?

Delivery typically takes 3-5 business days from the date your order is shipped. You will receive a confirmation email with tracking information once your order is on its way.

4. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order through our website under the "My Orders" section.

5. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard), and other popular payment gateways. All transactions are secure and encrypted.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at info@humanityofficial.ae or +971555828250. Once an order has been processed and shipped, we are unable to make changes or cancel it.

7. What is your return and exchange policy?

We want you to love your purchase! If you are not completely satisfied, you can return or exchange your item within 5 days of delivery. The item must be unworn, unwashed, and in its original condition with tags attached. Please visit our Returns & Exchanges page for more details.

8. How do I start a return or exchange?

To initiate a return or exchange, please contact our customer service team at info@humanityofficial.ae with your order number and the reason for the return or exchange. We will provide you with further instructions.

9. Do you offer any discounts or promotions?

Yes, we occasionally run promotions and offer discounts to our customers. Sign up for our newsletter to stay informed about upcoming sales, special offers, and new product launches.

10. How can I contact Humanity?

If you have any questions or need assistance, you can reach us at:

11. How do I know what size to order?

Please refer to our size guide, available on each product page, to find the best fit. If you're unsure, feel free to contact us for assistance.

12. Are your t-shirts eco-friendly?

We are committed to sustainability and strive to use eco-friendly materials and processes whenever possible. Our t-shirts are made with high-quality materials designed to last, reducing the need for frequent replacements.